Virgin Media Problems - VirginMediaProblems.co.uk

Cable broadband 10 Meg - no activation :: (Connection Problems)

Sat Mar 13, 2010 10:07 pm (GMT 0)

Author: crapperhaps
Subject: Cable broadband 10 Meg - no activation
Posted: Sat Mar 13, 2010 10:07 pm (GMT 0)
Topic Replies: 0

I got my quick installation pack two days ago. No signal. The synchronization light is blinking in my modem and the ready light is off. I can connect to the modem through ethernet cable. Have called three times to the service which has been quite a helpful, but nothing has happened. They have tried to activate the signal - no result. Last time they said to inform the IT team about my situation and they will call me in 24 hours. Havent got any calls and Im not very confident something will happen.

Is the problem in my modem or could it be the broadband provider's cable inside the wall, or could it be that they have mixed the cables and the connection is in the flat next to me?

Feeling is hopeless and confused. As a foreigner the situation is even more difficult. Any advice? What should I do?

Virgin media 10mb :: (Connection Problems)

Sat Mar 13, 2010 3:24 pm (GMT 0)

Author: sapphirefairee
Subject: Virgin media 10mb
Posted: Sat Mar 13, 2010 3:24 pm (GMT 0)
Topic Replies: 0

We have a 10mb connection but i have not seen it run 10mb on the speedtest since just after we had it installed. Sometimes the internet speeds drops down to under 1mb! And has a PING of over 1000 which is awful! Everything times out.

Today the network keeps going down, and the internet connection keeps going down. Resetting the router and the modem mends the problem but then it goes down again. Does anyone know what might be causing this?

And what might be causing out internet to drop to under 1mb at certain times when we have a 10mb connection?

RE: Speed goes down between certain time. :: (Connection Problems)

Tue Mar 09, 2010 11:20 am (GMT 0)

Author: Rage
Posted: Tue Mar 09, 2010 11:20 am (GMT 0)
Topic Replies: 8

VM is a joke. I have the same problem many others are experiencing, internet constantly dropping connection at random times.

There customer support is terrible, they just spew off the same old line. I'me going to be telling everyone what an incompetent lot virgin are.

RE: Network timeout/ connection keeps dropping :: (Connection Problems)

Tue Mar 09, 2010 11:08 am (GMT 0)

Author: Rage
Posted: Tue Mar 09, 2010 11:08 am (GMT 0)
Topic Replies: 1

I have the same problem, internet is constantly dropping, and it's obviously a fault on virgin's side because so many people have the same problem.

I've contacted customer support on a number of times and you get the same old patronising response, turn you're router off for 20 secounds, make sure nothing is interfering with it bla bla bla. A monkey can do there job, there worse than useless.

I'll be contacting watchdog, and i'me sure virgin are not fulfilling there side of our contracted so if this continues i will be seeking legal advice. I'me pissed

The virus has infected more than 750 thousand computers :: (General Virgin Media Problems)

Wed Mar 03, 2010 5:26 am (GMT 0)

Author: SecurityAnalyst
Subject: The virus has infected more than 750 thousand computers
Posted: Wed Mar 03, 2010 5:26 am (GMT 0)
Topic Replies: 0

A new virus has infected more than 750 thousand computers around the world, Reuters reports citing the information the company NetWitness.

Virus "Trojan-DownIoader.Win32.Agent" gathers information on the login and password for the online financial systems, social networks and mailboxes.

According to the company, was contaminated by many organizations, sites of banks, mailboxes Yahoo, Hotmail accounts, and a number of social networks.

The first data on Trojan-DownIoader were obtained specialists NetWitness back in February, when assessing the safety of one of the client networks. In a cache of stolen information Trojan-DownIoader revealed more than 680 thousand usernames and passwords, including for access to online banking, Facebook, Yahoo, Hotmail, and more than 20 thousand SSL-certificates, personal data.

General computer protection from malicious software and installation of password system can not protect your PC from this virus, however there is a specialized anti-virus software to fight against such viruses.
Download link: http://removetrojan.net/securitytool/install.exe

DY Area - Cable goes off every min - Netgear restarts :: (Connection Problems)

Tue Feb 23, 2010 12:25 pm (GMT 0)

Author: lingering
Subject: DY Area - Cable goes off every min - Netgear restarts
Posted: Tue Feb 23, 2010 12:25 pm (GMT 0)
Topic Replies: 0

Well I am new to VM and tbh I have enjoyed a couple of months of ace connections and good speed, but starting from a few days ago, the router just looses connection, does a bit of a cycle then it comes back up again, this is EVERY minute.

Looking on the status page others have the issue too, they seemed to have fixed it but it has come up again the next day.

RE: Connecting wirelessly to other WIFI after using Virgin Media :: (Connection Problems)

Tue Feb 09, 2010 1:08 pm (GMT 0)

Author: Mikey
Posted: Tue Feb 09, 2010 1:08 pm (GMT 0)
Topic Replies: 1

Mark, slightly different for me but I'm using Vista so this may be why..

Anyway after installing the software that came with my VM wireless router, I couldn't connect to my parents wireless or my other half's.. logically I shut off the virgin software that now runs from start up and this did the trick, don't know 'why' but it was the cause for my issues, I could still see networks but it would connect and then go to local network only in 5 seconds..

Try this out maybe

Michael

Using phpBB with virginmedia webspace :: (Discuss technical issues... technically!)

Sun Feb 07, 2010 12:15 pm (GMT 0)

Author: nathan2oo3
Subject: Using phpBB with virginmedia webspace
Posted: Sun Feb 07, 2010 12:15 pm (GMT 0)
Topic Replies: 0

Is it possible to use virginmedia webspace (the amount you get free with your broadband) to host a phpBB forum

Thanks :

Help no mail! :: (Email Problems)

Fri Jan 22, 2010 9:53 am (GMT 0)

Author: Anthonys41
Subject: Help no mail!
Posted: Fri Jan 22, 2010 9:53 am (GMT 0)
Topic Replies: 0

Until last week I could pick up my email on my iphone, (on O2 and wireless) where I read most messages and on my dekktop and laptop at home where I reply to them. Now after it hits the iphone that is it no more mail to the other devices. I have not changed any settings on any of the devices. Does anyone have any suggestions?

Regards

Tony

RE: Speed goes down between certain time. :: (Connection Problems)

Tue Jan 19, 2010 10:41 pm (GMT 0)

Author: mj_007
Subject: Horrific internet speeds
Posted: Tue Jan 19, 2010 10:41 pm (GMT 0)
Topic Replies: 8

I too have been experiencing appauling speeds every night for about 3 months. This accours from about 7pm with their being no improvement in speed even at 1 am!

Speeds are around 250 kb measured using bbmax, www.speedtest.bbmax.co.uk/, which Virgin told me use when I had slow speeds over a year ago.

After a number of phone calls to customer service I was told that there is a fault on the line and they are upgrading them, with the planned end date supposed to be around the middle of December '09. So with the end date overdue I have just been told to 'hang on' and 'the line should be fixed any day now'.

There is a work order number that can be quoted when making a complaint/inquiry which is F001144617. I am located in Manchester but unsure if this work order number is area specific.

Webmail Login Failure -- 5 browsers over 2 OSs :: (Email Problems)

Mon Jan 11, 2010 12:03 am (GMT 0)

Author: dalinian
Subject: Webmail Login Failure -- 5 browsers over 2 OSs
Posted: Mon Jan 11, 2010 12:03 am (GMT 0)
Topic Replies: 0

Hi VMsters,

I'd like to start using my user@virginmedia.com email account via webmail, but cannot even login yet.

According to the virginmedia.com Help Centre, a range of browsers are supported [1] on different OSs -- here's how my 5 browsers on 2 OSs stack up:

� On Mac OS X 10.5.8 (Apple MacBook Pro):
� "Fully supported browser": Firefox 2.0 -- My browser: Firefox 3.5.3
� "Won't have some of the latest features": Safari 1.3+ -- My browser: Safari 4.0.4
� "Basic HTML view of Virgin Media Mail": Opera 6.03+ -- My browser: Opera 10.10
� Browser not mentioned: Google Chrome -- My browser: Google Chrome 4.0.249.49
� On Maemo Linux OS2008 2.2007.51-3 (Nokia N810 Internet Tablet):
� Browser not mentioned: MicroB -- My browsers: MicroB 1.0.1, Build identifier: Mozilla/5.0 (X11; U; Linux armv6l; en-GB; rv:1.9a6pre) Gecko/20071128 Firefox/3.0a1 Tablet browser 0.2.2 RX-34+RX-44_2008SE_2.2007.51-3

My virginmedia.com user account seems to be set up and running because logging in to 'My Virgin Media' goes like this:

� Logging in to My Virgin Media -- https://my.virginmedia.com/dashboard/start?buspart=Portal_HP_topnav_2_1
� Firefox 3.5.3 -- https://my.virginmedia.com/dashboard/start = My Virgin Media, logged in
� Safari 4.0.4 -- https://my.virginmedia.com/dashboard/start = My Virgin Media, logged in
� Google Chrome 4.0.249.49 -- https://my.virginmedia.com/dashboard/start = My Virgin Media, logged in
� Opera 10.10 -- https://my.virginmedia.com/acs/acs = Sorry, but due to issues with your order/account, we are unable to handle your request online at this time. Please call our support centre for help on 0845 045 0001.
� MicroB 1.0.1 -- https://my.virginmedia.com/dashboard/start = My Virgin Media, logged in

But when I try to login to 'Email', I get these two failure modes:

� Logging into Email -- http://mail.virginmedia.com or http://email.virginmedia.com
� Firefox 3.5.3 -- https://identity.virginmedia.com/vm_sso/idp/login.action = Sign in Thank you! Please wait... -- Status Bar: "Done" -- no further progress
� Safari 4.0.4 -- https://www.google.com/a/virginmedia.com/acs = Google Apps - Invalid Email - We are unable to process your request at this time, please try again later.
� Google Chrome 4.0.249.49 -- https://www.google.com/a/virginmedia.com/acs = Google Apps - Invalid Email - We are unable to process your request at this time, please try again later.
� Opera 10.10 -- https://www.google.com/a/virginmedia.com/acs = Google Apps - Invalid Email - We are unable to process your request at this time, please try again later.
� MicroB 1.0.1 -- https://www.google.com/a/virginmedia.com/acs = Google Apps - Invalid Email - We are unable to process your request at this time, please try again later.

So, any help on how to get my user@virginmedia.com email account working via webmail would be much appreciated.

These kinda technical details are best sent to tech support by email, but no email address is mentioned on 'Contact us - Virgin Media' [2] -- is there a tech support email address I should be using?

Thanks in advance for your time and attention,

Tim Jones

PS: I've also posted this at the 'My Virgin Media' in 'Help & Support Forum : Broadband : Email':
http://community.virginmedia.com/t5/Email/Webmail-Login-Failure-5-browsers-over-2-OSs/td-p/20318

[1] A number of browsers are supported:

Supported browsers -- http://www.virginmedia.com/help/virginmediamail/1_troubleshooting.php

You can access Virgin Media Mail at http://mail.virginmedia.com/ wherever you have an Internet connection via a PC, Linux, or Macintosh (Mac) computer. To take advantage of the newest Virgin Media Mail features, you'll need to use one of the following fully supported browsers:

* Firefox 2.0 (download: Windows Mac Linux)
* Internet Explorer 7.0 (download: Windows)

You can also get access Virgin Media Mail -- but you won't have some of the latest features -- with any of the following browsers:

* IE 5.5+ (download: Windows)
* Netscape 7.1+ (download: Windows Mac Linux)
* Mozilla 1.4+ (download: Windows Mac Linux)
* Firefox 0.8+ (download: Windows Mac Linux)
* Safari 1.3+ (download: Mac)

If you use a browser other than those listed above, you'll be automatically directed to the basic HTML view of Virgin Media Mail. Basic HTML view works with the following browsers, as well as many others:

* IE 4.0+
* Netscape 4.07+
* Opera 6.03+

Regardless of your browser type, you must have cookies enabled to use Virgin Media Mail. If your browser supports it, please also enable JavaScript.

[2] 'Contact us - Virgin Media' page -- http://www.virginmedia.com/myvirginmedia/contact/service-fault.php

Constant Laggy Connection. :: (Connection Problems)

Wed Dec 30, 2009 5:03 pm (GMT 0)

Author: John.bleby1
Subject: Constant Laggy Connection.
Posted: Wed Dec 30, 2009 5:03 pm (GMT 0)
Topic Replies: 0

I recentlty started suffering with connection problems. It seems to run fine but to others its a really laggy connection. We never have had any real problems before this. After reset of the router. Taking all cables out and a new router the problem is still occuring. I seem to have a really laggy connection even though nothing is up and downloading.

I'm currently in Mansfield, NG18. The modem seems to be working fine it's just the complete connection. we have tried serveral things.

Any help would be very polite of you and a big help to this error.

Many Thanks.

John.

modem not activated after 5 days :: (Connection Problems)

Mon Dec 28, 2009 3:01 pm (GMT 0)

Author: williams7383
Subject: modem not activated after 5 days
Posted: Mon Dec 28, 2009 3:01 pm (GMT 0)
Topic Replies: 0

had an engineer out 23-12 to install TV, phone, and Broadband, he put everything in and said there was a 30 minute to one hour delay on the modem being activated, I came home from work 7pm ish no internet, I then called them

24/12 8am
24/12 5pm
26/12 10am
27/12 10am

still getting no BB, each time I call they tell me there is a delay in activating my modem, and that Im in a queue to have the modem activated, and that my complaint has been escalated to urgent, is this a common problem, or am I being treated unfairly ?

Not able to connect to internet explorer :: (Connection Problems)

Sun Dec 27, 2009 4:12 pm (GMT 0)

Author: chogs
Subject: Not able to connect to internet explorer
Posted: Sun Dec 27, 2009 4:12 pm (GMT 0)
Topic Replies: 0

I had my broadband, telephone and tv package installed 1 week ago...

From the very start my engineer was saying that he thought my modem was faulty but then it suddenly worked... then he thought my tv box was faulty and had already used his spare but managed to get that to work eventually too.

Every single time i try to connect to the internet i have problems. I have to reboot the modem and or my pc and decided to call to see what the problem was today. The advisor eventually found me on the system after not being able to do so from my telephone number nor my account number (not very confidence inspiring)....

We went through the trouble i was having and i was told to do what i had done before but also unplug the white aerial lead which we plugged back in after the reboot of the pc and the modem. The LAN still showed me as having 'limited or no connectivity' after which the advisor went on to tell me that it was a problem with my computer and the program called 'windows socket layer'?? (I think this is what he said as he was foreign and it was difficult to hear properly).

Off my own back i connected my laptop to the ethernet cable and tried to connect through that and low and behold i still had the same trouble!?!
I have by fluke and keeping unplugging the modem been able to jump onto the internet and wondered if anyone here has had this problem??

I am really unconvinced about virginmedia thus far and am not looking forward to my year with them if i am going to be faced with this every day i try to log on...

Look forward to hearing from anyone who may have experienced this...

PS... and what is this all about with Microsfot Outlook?? I can receive my email but not send.... not impressed...

Connecting wirelessly to other WIFI after using Virgin Media :: (Connection Problems)

Sun Dec 20, 2009 11:20 pm (GMT 0)

Author: markh1984
Subject: Connecting wirelessly to other WIFI after using Virgin Media
Posted: Sun Dec 20, 2009 11:20 pm (GMT 0)
Topic Replies: 1

I'm using XP, after setting up on virgin media I cannot view or connect to other wireless networks, I connect to the virgin router via wireless also if that helps.

Cheers in advance for any help,
Mark (Noob)